Legal ID: 001 - Attractions
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Dezerland Entertainment Orlando (“DEO”) is responsible for these terms and conditions, as well as for the Bowling, Arcade, Jump Start, Karting, Bumper Cars, ThunderFoam Arena, and 4D Simulators attractions (“Attractions”). DEO is made up of Karting, the Arcade, the VR Arena, the 4D Simulators, Bumper Cars, the Laser Tag Maze, Bowling, and Jump Start (including the Jump Start Café). DEO is not responsible for any issues relating to any other attraction at Dezerland Park Orlando.
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One bowling lane can hold up to six Bowlers. Bowling shoes are required for all Bowlers. Bowling shoes must be provided by DEO as we can’t guarantee the safety of other bowling shoes. Bowling shoes are currently $3.95 (including tax), but this price may change at any time and without notice. Bowlers are required to properly wear their bowling shoes at all times while in the bowling alley. Bowling shoes may not be refunded, even if a bowling lane is, due to hygiene reasons. Bowling works off of a “first come, first served” system. This means that you may have to wait to redeem your bowling lane and we do not accept reservations. When you are placed on our waitlist, we will ask for your first name and phone number. When your bowling lane is open, we will call the phone number you gave us. Please keep in mind that A), we are only able to call domestic phone numbers, B), that after the call ends you will be given 10 minutes to redeem your lane before it is given to someone else and that these 10 minutes may be brought down to five minutes, depending on the demand, and that C), if you do not pick up, we will leave you a voicemail (provided that you have the ability to receive one), after which you will be given 10 minutes to redeem your lane before it is given to someone else, keeping in mind that these 10 minutes may be brought down to five minutes, depending on the demand. In some rare cases, if our call gets sent to voicemail, we will immediately give your lane to someone else, depending on the demand. You must be physically present at the Bowling Counter to be placed on our waiting list. You must be physically present at the Bowling Counter to redeem your lane. Even if you are physically present at the Bowling Counter, DEO reserves the right to not place you on our waiting list and to not give you your bowling lane and instead give it to someone else, even if you were previously placed on our waiting list. When you are placed on our waiting list, we will give you an approximate time at which your lane will be ready. Due to unforeseeable circumstances, this approximate time may not accurately reflect the actual time at which your bowling lane will be available. Being placed on our waiting list does not guarantee that you will be able to bowl that same day and people on our waiting list who do not get to bowl that same day do not get transferred to the next day’s waiting list. However long you’d like to bowl dictates how much time before closing you must redeem your bowling lane. For example, if you’d like to bowl for one hour, you may not redeem your bowling lane less than one hour before closing. In some cases, we may be fully booked until close, meaning that you will not be able to redeem your bowling lane that day. Once your bowling lane is redeemed, you may or may not extend how much time you have left, depending on the demand. Once a bowling lane has run out of time, we may not be able to restart it, meaning that even if you add more time, you will lose your previous progress. After the time begins, it cannot be stopped, and Bowlers will be allowed to bowl until their time left hits zero minutes and zero seconds or until the time of closing of the same day as the day that the lane is redeemed. Bowlers are required to follow all posted rules as well as instructions given by staff and Team Members. Failure to do so may result in a Bowler’s removal from their lane, even if their time hasn’t expired yet, without a refund. DEO also reserves the right to remove a Bowler from their lane, even if their time hasn’t expired yet, at any time, for any reason, and without a refund.
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TimeCards have three limitations: 1), they cannot earn tickets, 2), they cannot be used at games that give physical prizes (such as claw machines) or attractions (such as Karting), and 3), they have a 60-second cool-down between each use. The time on a TimeCard begins to count down after the first use on a reader that accepts TimeCards (so a go kart race won’t start the time). After the time begins, it cannot be stopped and the TimeCard will be usable until the time left hits zero minutes and zero seconds. DEO reserves the right to cut the time on a TimeCard short at any time, for any reason, and without a refund.
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A valid ID must be presented and surrendered to DEO in order to play pool. This ID will be returned when the pool supplies are returned to DEO in the condition they were originally given. If the pool supplies are not in the condition they were originally given, DEO reserves the right to withhold this ID until DEO is compensated for any and all damages. DEO is not responsible for any lost, stolen, or forgotten IDs.
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DEO reserves the right to not exchange any tickets for prizes, for whatever reason, and without a refund.
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Jumpers are required to follow all posted rules as well as instructions given by staff, Team Members, and Court Monitors. Failure to do so may result in a Jumper’s removal from Jump Start, even if their JumpPass benefits haven’t expired yet, without a refund. DEO also reserves the right to remove a Jumper from Jump Start, even if their JumpPass benefits haven’t expired yet, at any time, for any reason, and without a refund. Grip socks are required for all Jumpers. Grip socks must be provided by DEO as we can’t guarantee the safety or cleanliness of other grip socks. Grip socks cost $3.95 (including tax), but that price may change at any time and without notice. Jumpers are required to properly wear their grip socks at all times while on the court. Grip socks may not be refunded, even if a JumpPass is, due to hygiene reasons. A signed waiver is required for all Jumpers. Minors 17 and under must have a waiver signed by a legal parent or guardian who is 18 or older. All adults who are 18 or older must sign their own waiver. There can be up to 36 Jumpers in Jump Start at a time.
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Racers must be at least 54 inches tall to race in an intermediate, pro, or legend race, and 48 inches tall to race in a cadet race. Any Racer over 54 inches in height may not race in the cadet race. Legend, pro, and intermediate races last seven minutes and cadet races last six minutes. Participation in a legend race is allowed at the sole discretion of management. Karting works off of a “first come, first served” system. This means that you may have to wait to redeem your race and we do not accept reservations unless you are having a birthday party or event with us. When you sign up for your race you will be placed on our waitlist. You will then be given an approximate time at which you’ll race. Due to race logistics, the race time given to you may not properly reflect the actual time of your race. Being placed on our waitlist for racing does not guarantee that you will be able to race that same day and people on our waiting list who do not get to race that same day do not get transferred to the next day’s waiting list. Racers must arrive at the Helmet Counter at least 15 minutes before the estimated time of their race. Any Racer that arrives later than 15 minutes before the estimated time of their race may be barred from participating in said race without receiving a refund. In most cases, we will be able to reschedule the Racer for another race, but this is done solely at DEO’s discretion and depends on demand. Once a Racer is booked for their race, DEO reserves the right to remove them from their spot at any time, without notice, and without a refund. Racers are required to follow all posted rules as well as instructions given by staff, Team Members, and Flaggers. Failure to do so may result in a Racer’s removal from their race, even while the race is currently running, without a refund. DEO also reserves the right to remove a Racer from their race, even while the race is currently running, at any time, for any reason, and without a refund. Helmets are required for all Racers. Helmets must be returned to DEO at the end of the race. Head socks are required for all Racers. Helmets must be provided by DEO as we can’t guarantee the safety of other helmets. Head socks must be provided by DEO as we can’t guarantee the cleanliness of other head socks. Head socks cost $3.95 (including tax), but that price may change at any time and without notice. Racers are required to properly wear their head sock and helmet at all times while racing. Racers may keep their head sock after their race is over. Head socks may not be refunded, even if a race is, due to hygiene reasons. A signed waiver is required in order to partake in Karting. Minors 17 and under must have a waiver signed by a legal parent or guardian who is 18 or older. All adults who are 18 or older must sign their own waiver. Driving whilst intoxicated or under the influence of drugs (medical or recreational) in any form or fashion will not be tolerated and will result in a Racer’s immediate removal from their race, even if said race is currently running, without a refund or race reschedule. There can be up to 12 Racers in a legend, pro, and intermediate race and six Racers in a cadet race.
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Riders must be at least 36” tall to participate in Bumper Cars. Participants under 48” in height may not drive and must have a responsible adult who is 18 years of age or older and over a height of at least 48” accompany them. Said adult is responsible for the welfare of the Rider they are riding with. Riders are required to follow all posted rules as well as instructions given by staff and Team Members. Failure to do so may result in a Rider’s removal from the arena, even if their ride hasn’t ended yet, without a refund. DEO also reserves the right to remove a Rider from their ride, even while the ride is currently running, at any time, for any reason, and without a refund. There can be up to 10 Riders in one round at a time.
Players are required to follow all posted rules as well as instructions given by staff and Team Members. Failure to do so may result in a Player’s removal from the Laser Tag Maze, even if their time hasn’t expired yet, without a refund. DEO also reserves the right to remove a Player from their round, even while the match is currently running, at any time, for any reason, and without a refund. There can be up to 20 Players in one match at a time.
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VR Arena Players are required to follow all posted rules as well as instructions given by staff and Team Members. Failure to do so may result in a Player’s removal from the VR Arena, even if their session hasn’t expired yet, without a refund. DEO also reserves the right to remove a VR Arena Player from their round, even while the match is currently running, at any time, for any reason, and without a refund. There can be up to 20 Players in one match at a time.
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Participants are required to follow all posted rules as well as instructions given by staff and Team Members. Failure to do so may result in a participant’s removal from the game, even if their time hasn’t expired yet, without a refund. DEO also reserves the right to remove a participant from their game, even while the game is currently running, at any time, for any reason, and without a refund. There can be up to two participants playing at the 4D Simulators at a time.
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All attractions and items sold or given for free or as a part of another purchase are subject to availability. DEO reserves the right to refuse service to anyone. These terms and conditions are subject to change at any time and without notice. These terms and conditions apply solely to the Attractions. Before purchasing a different product, service, promotion, and/or participating in an attraction you should read said product, service, promotion, and/or attraction’s terms and conditions. By participating in the Attractions you are indicating that you have read, understand, and agree to these terms and conditions.